Privacy Policy

This Privacy Policy explains how N K Enterprise ("NK Enterprise", "we", "us" or "our") collects, uses, shares and protects your personal information when you visit our website, contact us, or use our appliance service. By using our website or services, you agree to the practices described below.

Information we collect

When you request a service or contact us, we may collect:

• Your name, phone number, email address and service address/locality;
• Details about the appliance and the issue you report;
• Your preferred appointment date and any messages you send us;
• Communications you have with us by phone, email or WhatsApp, including booking confirmations and service updates.

How we use your information

• To respond to your enquiries and schedule and provide appliance service;
• To send booking confirmations, reminders and service-related updates;
• To process payments collected after service and maintain service records;
• To improve our services and for legitimate business and legal purposes.

WhatsApp and messaging

If you contact us through WhatsApp or opt in via our forms, we may use your phone number to send you service-related messages such as booking confirmations, appointment reminders and updates. You can opt out at any time by replying "STOP" or by contacting us at nkenterprise.whirlpool@gmail.com. Your use of WhatsApp is also subject to WhatsApp's own privacy policy.

Sharing of information

We do not sell your personal information. We may share it only with our technicians and trusted service providers who help us deliver our services, or where required by law. Spare parts and warranty matters relating to the appliance manufacturer are handled in line with applicable manufacturer procedures.

Data retention & security

We keep your information only for as long as necessary to provide our services and to meet legal and accounting requirements, and we take reasonable measures to protect it against unauthorised access, loss or misuse.

Your rights

Subject to applicable law, including India's Digital Personal Data Protection Act, you may request access to, correction of, or deletion of your personal information, and you may withdraw consent for marketing communications. To exercise these rights, contact us at nkenterprise.whirlpool@gmail.com.

Contact us

N K Enterprise (Proprietor: Nirav Kanaiyalal Modi) · 21, Ozon Angan, B/h Handloom House, Nr. Ramapir Tekra, Nava Wadaj, Ahmedabad, Gujarat 380013 · Phone: +91 72270 87870 · Email: nkenterprise.whirlpool@gmail.com · GSTIN 24ANGPM2809J1Z0.